PRIVACY STATEMENT & COOKIES Last updated on (01–01-2021)
The type of personal information we collect and hold
Personal information is any information which is related to an identified individual or identifiable individual.
Through our website, we may collect a broad range of personal information which is necessary for us to provide you with our services. We will generally ask for the following types of personal information:
name, address, email and contact details; information about your use of our product or service
In addition, if you are a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed nor to use our website neither to provide us with personal information.
The ways we collect your personal information
We collect your personal information:
by using written forms;
through contact over the telephone, your mobile or other messaging technology;
via the internet, including websites and social media;and/or
in person to person contact
Through subscription and entry forms
Booking forms and requests for further information
Emails, response devices
The purposes for collecting your personal information
We may use your personal information for – Provision of our services
To provide you the services that you order.
To provide you customer support
To improve and develop our website and services
Providing with his services in relation to service special assistance, GrootTravels may process your personal data concerning health. We may share this information with others services provider (insurance provider, air carrier, etc.)
GrootTravels will process your identification your contact deals and data about your order in order to fulfill our service as described in our Terms & Conditions.
Communications and Marketing :
To contact you by sending you e-mail notifications about our new or existing products and services, booking confirmations, updates, special offers;
To respond to your requests for information, your questions;
To enable communication between you and travel suppliers such as hotels and vacation property owners
To enhance existing features or develop new features, products and services ;
To personalize the content and advertising that you and others see based on personal characteristics or preferences ; We may combine the information that we collect from you on our partners websites our partners websites (…) that will be soon available to you on our website with information that you provide to us in connection with your use of our other products, services.
With Who are we sharing information
We may share your data with our partners in order to show you relevant third-party ads, create a personalized content and provide you with services that suits your interest.
Here is the list of who we are sharing your personal information:
We may disclose and use your personal data to other service providers in accordance with Personal Data laws and regulations.
We may also partner with Third party marketing service providers which may combine the personal information we disclose to them with information they already have about you, in order to serve you with more relevant advertising about our products and services.
Duration of storage of your Personal data ?
In general, we will process your Personal Data until we won’t need it for any of these purposes. Your personal data may only be kept in a form that permits identification of the individual for no longer than is necessary for the purposes for which it was processed.
Our website relies on “cookies” to provide a number of services to you. A cookie is a small text file that our website transfers to your browser and which is then stored on your computer or your other internet device. Here are the cookies that GrootTravels uses the most:
“Necessary” Cookies: strictly used for the maintenance and operation of our website and provision of our services (they cannot be turned off),
“Performance cookies”: used for statistics in order to improve our services,
Cookies which we use for advertising and marketing purposes, and
Cookies which allow us to share your Personal Data with our partners.
How to exercise your data protection rights? How to access and control your Personal Data?
GrootTravels wants you be in control of your Personal Data. In this context, you may:
1.access to all your data that we process, and get a copy of all of your data,
2.ask us to delete your data,
3.correct the data that we process if you think that there are mistakes,
4.receive your Personal Data in a commonly used and machine-readable format or to transmit this data to a different provider.
5. opt out of marketing emails by clicking the “unsubscribe” link in the emails
You can exercise your rights by sending us an email firstname.lastname@example.org.
Please keep in mind that to secure your Personal Data, we will only comply with the requests that are sent from the email address used during the booking or ordering of a service. If someone else did the booking for you, please provide this additional information to us (Booking ID, etc) to make sure that you are really the owner of the concerned Personal Data.
Data Protection Officer
With regard to all issues related to processing of your Personal Data including the exercise of your rights, you may always contact our Data Protection Officer.
Data Protection Officer of GrootTravels privacy-dpo@GrootTravels.com